Return Policy

ChoiceUp stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the easy steps below:

Fill-out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging.  To ensure a prompt and accurate returns process, we ask that you include your order number on the return form.

Tear the form along the perforation and be sure to include it in your package. For your convenience, we have supplied a postage paid return label in with your original order. ChoiceUp cannot guarantee delivery of your package. Please ship your return to:

ChoiceUp, LLC
P.O. Box 54749
Cincinnati, Ohio 45254

We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

 

RETURN RULES

  • Returns and exchanges must be made within 60 days of your order date.
  • For eligible returns within the United States, a free pre-paid return label is provided in the original order.
  • Merchandise must be unused, unworn, and in good condition with the original hangtags and packaging attached.
  • No refunds will be given without a receipt.
  • Only items purchased through ChoiceUp.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
  • When we receive your returned merchandise, we will refund you against the original method of payment.
  • Shipping and handling costs, gift box costs and other charges are non-refundable.
  • Canadian orders can be refunded or exchanged, however shipping costs to ChoiceUp.com and back out will be the responsibility of the customer.
  • In the case of damaged items, please email us at customersupport@choiceup.com